Comments on: Giovanna’s [not] Fine Jewelry

By: jess

jess — Mon, 21 Feb 2011 08:33:14 +0000

Love loveeeeeee Giovannas work.. she is down to earth and im very satisfied with the results. All these people with negative things to say about Giavanna’s fine jewelry shop must be mistaken or were having a bad day and taking it out on her. She is VERY honest and I have nothing negative to say. I will for sure be a repeat customer. THANKS GIAVANNA AND STAFF!!!

By: jess

jess — Sat, 29 Jan 2011 00:03:13 +0000

Great.. my jewelry is there right now getting work done.. I hope it comes out nice.. After reading all these reviews it makes me think twice now.. should I have gone there?? Should I get my jewelry back before they work on it?? I guess ill give them the benefit of the doubt and see how it turns out? They said it would be ready by wends and its now Friday… hmmmmm. :/ breathe in and breathe out… lol

By: susan

susan — Mon, 03 May 2010 04:19:18 +0000

Let me share my experiece with Giovanna. We were at an open house featuring Giovanna’s jewelry. My 78 year old mother won the grand prize. Giovanna and her friend Shane Esposito, a personal trainer, loudly joked and made nasty comment about my mom’s age and weight. This was overheard by me and many of the guests and completely humiliated my mother.

THis clearly shows her level of professionalism and the type of person she is at heart. Mean spirited and a dark soul. Think about what she says about her customers behind their backs!

By: Mohan

Mohan — Sat, 30 Jan 2010 19:43:46 +0000

I am so disappointed that this negative blog review appears as the first Google result for Giovanna’s. Giovanna’s is a beautiful jewelry store and Giovanna herself is one of the most wonderful salespeople I have ever met. My fiance and I went there for engagement rings and Giovanna spent time with us listening to exactly what we wanted and made us the perfect ring. She has a knack for understanding exactly what you are asking for, and will not try to oversell you or undersell you on jewelry that you don’t want. She even honored our request to use Canadian diamonds, rather than African diamonds, and showed us the shipment papers for proof. In the end the ring was exactly what we wanted, priced 100’s of dollars less than what we found online, and Giovanna invited us back for free regular cleaning and re-plating of the ring if it gets tarnished. We have bought several pieces of jewelry from her since and had similarly great experiences.

I know this sounds like an overly gushing review, but this is no exaggeration — Giovanna is really amazing. Check out this unique store and this wonderful salesperson – you will not be disappointed.

julessilver, your negative experience and review of Giovanna’s seems to be in the strong minority. I hope it gets demoted to a lower position on Google search someday.

By: Pam

Pam — Thu, 25 Jun 2009 23:27:59 +0000

Who ever wrote this needs to get a grip! I mean seriously you are still complaining about this after how many years…if you had a bad experience that’s fine but that doesn’t mean everyone is uptight like you. Giovanna is very nice and she actually listens to what her customers want. Go get your jewelry from somewhere else if its bothering you, but don’t act like a 5 year old ranting the same thing again and again. Grow up and use your head!

By: Brad

Brad — Fri, 13 Mar 2009 20:30:07 +0000

I am really surprised by the the above comments. My wife has gone to this shop several times and always has had a good experience. It is a really busy store and the staff does try there best to accommodate everyone. I have also gone to the store and found the most unique jewelry. Also, I have recommended several friends of mine who have gone to Giovanna’s and have always been very satisfied with the quality of the products. Certain Days they do get way too busy. Most likely due to the great deals, low prices and really good quality. I have also had my wedding ring redesigned by Giovanna’s and because I am a regular customer she cut me a reduced the price for me.

By: anonymous

anonymous — Sun, 25 Jan 2009 05:27:40 +0000

For starters, I will say that Giovanna can have some great stuff in her store. But I highly doubt she has nice stuff now. I know that she has lost numerous accounts due to her lack of paying the bills…or should I just say avoiding paying her bills all together. 99% of her checks bounce and many accounts stopped doing business with her because of it, as they should have. Anyway, she does give great prices though, probably because she is soooo desperate to make a sale so she can pay her rent. But at the same time, tons of people are struggling and selling cheap just to make rent. So who can blame her right. And hey, if it gives you nice jewelry for cheap, why not!! Take advantage is what I say. Now for the other side, she is a BIG LIAR. She is AWFUL for getting repairs done. She does avoid calls all the time and has her associates lie to the costumers for her. She constantly tells clients that the jeweler has not finished the piece, when truthfully she has not even sent it in to get work done. Then she blames the jeweler if the piece looks sloppy, but she pays for sloppy work. She can’t afford a nice jeweler anymore. So here’s the point of all this blabber….if you want a killer deal on a diamond and don’t plan on doing repairs I reccommend her. But if you plan on taking anything valuable or sentimental in for “repair” or “upgrade” don’t do it!!

By: anonymous

anonymous — Sun, 25 Jan 2009 05:20:13 +0000

For starters, I will say that Giovanna can have some great stuff in her store. But I hightly doubt she has nice stuff now. I know that she has lost numerous accounts due to her lack of paying the bills…or should I just say avoiding paying her pills all together. 99% of her checks bounce and many accounts stopped doing business with her because of it, as they should have. Anyway, she does give great prices though, probably because she is soooo desperate to make a sale so she can pay her rent. But at the same time, tons of people are struggling and selling cheap just to make rent. So who can blame her right. And hey, if it gives you nice jewelry for cheap, why not!! Take advantage is what I say. Now for the other side, she is a BIG LIAR. She is AWFUL for getting repairs done. She does avoid calls all the time and has her associates lie to the costumers for her. She constantly tells clients that the jeweler has not finished the piece, when truthfully she has not even sent it in to get work done. Then she blames the jeweler if the piece looks sloppy, but she pays for sloppy work. She can’t afford a nice jeweler anymore. So here’s the point of all this blabber….if you want a killer deal on a diamond and don’t plan on doing repairs I reccommend her. But if you plan on taking anything valuable or sentimental in for “repair” or “upgrade” don’t do it!!

By: sandy

sandy — Sat, 27 Dec 2008 20:00:04 +0000

my string of pearls that was purchased when my 25 year old daughter was an infant to someday be her “something old”. I took it into Giovanna’s to be restrung. After 4 months of many excuses…I finally insisted on it’s return without being restrung…it was then that Giovanna told me that it was LOST!
she offered to replace it, and another 5 months later, and 7 phone calls that were not ever returned. I presented myself to the store, and it was 2 pearls short. She would not work with me! I am heart broken that I trusted her with something so precious. I should have not given her a second chance because 2 years ago I had similar problems when she worked on another antique item…my wedding present to my husband.. it was given back to me with a cracked crystal, and it has never kept good time since. She refused to replace crystal or recheck time keeping for free. she told me it would be $100 to reopen the watch.
I would NOT recommend Giovanna’s to anyone.

By: csu

csu — Sat, 28 Jun 2008 20:30:05 +0000

Personally, I think the comment by “Jessica” to be most tacky and heavy handed. Let’s just threaten a lawsuit because we feel threatened, shall we? Salespeople give poor service and companies let down customers ALL THE TIME, and customers have the right to share their negative and positive experiences. Frankly, when I first read this post I was neutral, but after reading the whining and threats in the last post, I will now be avoiding the store at all costs. Congrats, you just lost another customer.

-local Mountain view resident in the market for jewelry