Giovanna’s [not] Fine Jewelry

You were too nice when we went in together! I would’ve have liked to make a nasty scene…

Strange. Google seems to differentiate between a right single quotation mark and an apostrophe, so your post about “Giovanna’s Fine Jewelry” doesn’t appear when googled. That’s dumb. Anyhow, it has a much too high review on yelp — you should do something about that.

let me share our experience with Giovanna and her staff.

my husband and I had a cross we wanted designed. it belong to my husband father. it was very important it be done and taken care of.
it was a one of a kind cross.

we had no problem in trusting Giovanna and her staff with the cross.
the moment we walked in the store we were agreed with open arms.

we are very pleased with the out come of the cross and very glad we went to Giovanna’s.

Giovanna gives you a feeling that anything can be done and is done.

understanding of other people work load is important.
in the time we were in the store we seen how busy everyone can get

let me say that, people should go by thier own experiences and not the experience of someone else.

i will be telling all my family and friend of GIOVANNA’S FINE JEWELERS

Thank you for your comments.
That is great that there have been other experiences. However mine remains the same.

Specifically in response to Goldie:
“Giving a jeweler only a few days to work on platinum is not only unrealistic but mean. Anyone who knows jewelry knows that platinum is difficult to work”
- jewelers are professionals. I did not give them a couple of days to work on platinum, that is what they suggested. They are professionals and should know what their timelines are. They were unprofessional in how they handled my situation. I am quite aware of the time needed, they made it sound like they had many jewelers, and could get it done.

“not right picking on her at such a weak moment”
She runs a business. I am not aware of her personnal life, and when speaking to her on business do not want to be. If she was in a weak moment she should have taken time off work, or not committed to do something she was not able to.

I stand by my situation could have been handled with professionalism, and tact and it was not. The one item I did end up getting changed their was my wedding band and it is now ruined how they sized it. And if there are more positive experiences at Giovanna’s than negative, that is great for her and her business. I can only hope she will learn from her mistakes. I will not return to her however.

I have been purchasing my jewelry with Giovanna’s for years now and she has been nothing but wonderful. She does a great job and is always professional. She is very hands on and her knowledge of gems is amazing. I do not think one person’s opinion should influence anyone’s decision, go in and decide for you.

My only comment to Julie about her personal life and weak moment, have some compassion. Life is too short to waste negative energy. And your right, you do not have to return to her store. That is the beauty of it.

I love Giovanna’s. Before going to her shop, I was uncomfortable buying jewelry. Giovanna has a way of making people comfortable and makes the experience of buying jewelry FUN. We have had nothing but excellent service and appreciation being one of her customers. Anytime I need my ring cleaned = no problem, resized = no problem, polished = no problem. Everything has come back within a week.

I had a really bad experience with Giovanna, she is the most unprofessional person to deal with, my fiance purchased a ring for me from Giovanna for about $1100. or $1200. for christmas 2006 and we had decided to exchange it and we both live out of state. We called her and Giovanna promised us that she would send a catalog by mail for us to exchange the ring for something else in January, we never got the catalog, so we called her back and she promised again that she would send it out in february, a month later still no catalog, so we called her and spoke with her and she said that she would just refund the ring back to us. We sent back the ring in march and we are still waiting for a refund. Everytime we call her she tells us that she she sent out a check, she has used that excuse 3 times already than she tells us she is having some financial issues and promised that she would send out the check that same day, we even verified the mailing address and we still have not recieved a refund from her. She does not return our calls, we call her about 2 or 3 times a week and she does not return our calls. My fiance is furious with her. I am ready to report her to the BBB and call a local news station. It looks like she is not learning from her mistakes.

My name is Jessica Cavin, I am currently the only person with the name Jessica that works for Giovannas fine jewelry, and I was the only person working here on Febuary 7, 2008 and unless you do not want this to become a legal matter for you I would promptly remove the last comment using the name Jessica. All of the statements made using my name are false, anyone who reads this should know this. We are going to be handling this legally. I do not appreciate being slandered, I can lose my job due to this. This has been a very painful experience for myself and the owner of the business.

my string of pearls that was purchased when my 25 year old daughter was an infant to someday be her “something old”. I took it into Giovanna’s to be restrung. After 4 months of many excuses…I finally insisted on it’s return without being restrung…it was then that Giovanna told me that it was LOST!
she offered to replace it, and another 5 months later, and 7 phone calls that were not ever returned. I presented myself to the store, and it was 2 pearls short. She would not work with me! I am heart broken that I trusted her with something so precious. I should have not given her a second chance because 2 years ago I had similar problems when she worked on another antique item…my wedding present to my husband.. it was given back to me with a cracked crystal, and it has never kept good time since. She refused to replace crystal or recheck time keeping for free. she told me it would be $100 to reopen the watch.
I would NOT recommend Giovanna’s to anyone.

For starters, I will say that Giovanna can have some great stuff in her store. But I highly doubt she has nice stuff now. I know that she has lost numerous accounts due to her lack of paying the bills…or should I just say avoiding paying her bills all together. 99% of her checks bounce and many accounts stopped doing business with her because of it, as they should have. Anyway, she does give great prices though, probably because she is soooo desperate to make a sale so she can pay her rent. But at the same time, tons of people are struggling and selling cheap just to make rent. So who can blame her right. And hey, if it gives you nice jewelry for cheap, why not!! Take advantage is what I say. Now for the other side, she is a BIG LIAR. She is AWFUL for getting repairs done. She does avoid calls all the time and has her associates lie to the costumers for her. She constantly tells clients that the jeweler has not finished the piece, when truthfully she has not even sent it in to get work done. Then she blames the jeweler if the piece looks sloppy, but she pays for sloppy work. She can’t afford a nice jeweler anymore. So here’s the point of all this blabber….if you want a killer deal on a diamond and don’t plan on doing repairs I reccommend her. But if you plan on taking anything valuable or sentimental in for “repair” or “upgrade” don’t do it!!

Who ever wrote this needs to get a grip! I mean seriously you are still complaining about this after how many years…if you had a bad experience that’s fine but that doesn’t mean everyone is uptight like you. Giovanna is very nice and she actually listens to what her customers want. Go get your jewelry from somewhere else if its bothering you, but don’t act like a 5 year old ranting the same thing again and again. Grow up and use your head!